We welcome letters but cannot answer individually. The company is following the rules of the scheme but it seems mean-spirited not to let you finish the cartridge in your printer and I understand why you feel short-changed. Overall you spent about £90 and feel that by disabling the cartridges HP is preventing you from using ink you have paid for. To continue printing after the billing cycle ends, customers are still able to use standard cartridges in their printer.” If the subscription has been cancelled, at the end of the billing cycle the cartridges will stop working and will need to be returned to HP for recycling via the postage-paid envelopes provided. Cartridges delivered as part of an Instant Ink subscription will only work while a printer is enrolled in the HP Instant Ink service.

HP says: “Customers can adjust their plan or cancel whenever they like. You started out paying £1.99 in 2019 for 50 pages but the cost of this plan increased to £2.99 earlier this year. For a home user, this monthly subscription service starts at 99p for 10 pages, and goes up to £9.99 for 300. HP says subscribers pay for the number of pages they print a month rather than for the cartridges per se, a detail some users may miss. HP’s Instant Ink subscription, which the company says has 11 million subscribers around the world, claims to offer Britons a saving of up to 70% on their printing costs. I dread to think how much I have paid and how little ink I have used. This leaves me with four ink cartridges I cannot use. In the end it turned out that it had been cancelled and, after a very frustrating call to the customer service helpline, I was told it couldn’t be reset.Īs the subscription has ended HP has made the ink I have left unusable by sending a message to my printer.

Instant ink